Satyam a company that was once the proud of People's of Andra Pradesh. She had so many campuses that tought the young one on the technologies as well as the way to set high, aim high and achieve high. One of the most common practice is "Exceed the customer expectation" to make the customer happy.
This was once of my favourite theme to delight customer with "Exceeding their expectation". However, as i grew older, i started to notice that exceeding expectation is similar to exponential graph of mathematic. It's harder and harder to achieve.
At the end, you will have to slow down your movement or work just enough to maintain the expectation. Else, you will destroy your entire career and even worse, your family life!
A real life example is the Founder of Satyam. He was famous with his enterpreurship and very less known to people "Exceeding Expectation" practitioner.
Quoted from Ramalingam's Resignation Letter
The gap in the balance sheet has arisen purely on account of inflated profits over a period of last several years (limited only to Satyam standalone, books of subsidiaries reflecting true performance). What started as a marginal gap between actual operating profit and the one reflected in the books of accounts continued to grow over the years. It has attained unmanageable proportions as the size of the company operations grew significantly (annualized revenue run rate of Rs 11,276 crore in the September quarter, 2008 and official reserves of Rs 8.392 crore). The differential in the real profits and the one reflected in the books was further accentuated by the fact that the company had to carry additional resources and assets to justify higher level of operations – thereby significantly increasing the costs.
Every attempt made to eliminate the gap failed. As the promoters held a small percentage of equity, the concern was the poor performance would result in a takeover, thereby exposing the gap. It was like riding a tiger, not knowing how to get off without being eaten.
Every attempt made to eliminate the gap failed. As the promoters held a small percentage of equity, the concern was the poor performance would result in a takeover, thereby exposing the gap. It was like riding a tiger, not knowing how to get off without being eaten.
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Exceeding expectation, a good start for business and is like raising a tiger cub.
Exceeding expectation, a good way to have continous business and is like dealing with teenage tiger.
Exceeding expectation, an end of business. Just like riding a tiger without knowing when is your dooms day!
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